Returns & Exchanges

Start your return with Happy Returns

  1. Need to make a return? We partner with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges.
  2. Simply start your return online by selecting the items you wish to return. Purchase your shipping label & receive a printable label.
  3. Find a location near you to return

Few exclusions apply and cannot be accepted through Happy Returns:

  • Sale/Discounted items
  • Jewelry

*Please review our return policy below*

Reserve your exchange item online via your order history or contact customer service prior returning in person.

Find Your Order


Returns that are postmarked within 7 days of the date you receive your order qualify for a refund. Returns postmarked within 14 days of the date you receive your order qualify for an online merchandise credit. After 14 days, items are not eligible for return or exchange.

For purchases made online and picked up in store, you have 7 days from date of purchase to return for a refund and 14 days from date of purchase to exchange for a store credit.

SALE and DISCOUNTED ITEMS ARE FINAL SALE and cannot be returned.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:


Please try on over underwear for sanitary reasons. Do not remove protective slip.

Tops and Dresses

Please be careful of makeup or deodorant rubbing off on the garment.

Your return tracking number is stored in your purchase history. When viewing your history, you can click on the respective order number for your return and the return tracking number will be itemized beneath each item that was included in the order. You can trace your return using that tracking number on the carrier's website.

Returns take us 1-2 business days to process upon reaching our facility. Once your return is processed and your store credit is issued, you will receive a confirmation email. Store credits never expire and can be used online & in-store.

Shipping Charges

Shipping charges all orders are not refundable.

Holiday Returns

During the Holiday season (Black Friday - Dec 25th), we will accept your return after 14 days so long as it is received by January 8th.

If you receive an item that is damaged, please contact customer service immediately.

Contact us

Live Support

We are available to chat during our hours of operation. (ENGLISH ONLY) Located in the bottom right hand corner.


USA: +1(910)679.4725

Email Us

Email us anytime and we will get back to you within 24-48 hours

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